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Refund Policy

Last Updated: 2025/05/17

Refund Policy – Ambalama Leisure Lounge (Pvt) Ltd

Thank you for choosing Ambalama Leisure Lounge (Pvt) Ltd. We value your satisfaction and aim to offer a seamless and relaxing experience. If, for any reason, you are not completely satisfied with our services or products, we’re here to help.

Cancellations & Returns

We accept cancellations or returns within 7 days from the date of purchase or booking, provided that:

  • The service or product has not been availed or used.

  • The cancellation is made at least 48 hours before the scheduled service or booking.

  • The item (if physical) is unused, in its original packaging, and in the same condition you received it.

Refunds

Once your return or cancellation is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original method of payment.

  • Please note: Any applicable service or transaction fees, including initial payment gateway fees or shipping charges (if any), are non-refundable.

Exchanges (for products only)

If you would like to exchange a product for a different size or variant, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.

Non-Refundable Items

Certain items and bookings are non-refundable, including:

  • Gift cards or vouchers

  • Customized or personalized orders

  • Downloadable content or software

  • Perishable items (e.g., food and beverages)

  • Services already rendered

  • Bookings cancelled less than 48 hours before the scheduled time

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, based on your preference and availability.

Return Shipping

You are responsible for covering the cost of return shipping unless:

  • The product is defective or incorrect.

  • The return is due to our error.

In such cases, we will provide you with a prepaid return label.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive the returned item or confirm a valid cancellation. Please note it may take additional time for the refund to reflect in your bank or credit card account, depending on your payment provider.

Contact Us

For any inquiries regarding this refund policy, feel free to contact our customer service team:

Ambalama Leisure Lounge
Address: Avissawella Road, Hanwella, Sri Lanka
Email:contact@ambalama.lk
Phone: +94 759 660 519, +94 759 660 178

Thank you for choosing Ambalama Leisure Lounge!